Septic Tank Specialists Ltd

Servicing & repairs on all brands of Septic Tank Systems

Phone: (07) 889 1134 or 021 614 952

Frequently Asked Questions



How often does my system need to be serviced?

Proper septic tank cleaning and pumping services ensures a long life for your septic system.

If you have a Aerated waste water system then it needs regular 6 monthly services.

If you have a standard septic tank with a pump chamber then 12 monthly is plenty.


Will you send a reminder when my tank needs to be serviced?

Yes, we maintain a comprehensive database of all our customers, and we will send you a reminder letter when your tank is due to be serviced.


What can I do to maintain my septic system and allow it to function effectively?

Prevention is better than cure. Timely maintenance of your septic tank system helps reduce many potential risks to your family's health. Additionally, regular septic tank maintenance prevents the need for costly septic repairs or replacement of your septic system. There are several "do's and don'ts" when it comes to maintaining your septic system. For more information read our articles how a septic tank system works and maintaining your septic tank.


Why is my alarm ringing?

This can be caused by either your air blower pump not working or the filter in the pump chamber is blocked.

Often this will be because there is overloading of water usage in the household.

If your alarm is ringing please call us then put your alarm on mute until we can get there.


Why wont my toilet water flush away?

This can be caused by the large filter in the 2nd chamber being blocked.

Fat has been poured down the drains and has blocked the inlet pipe of the septic tank.

If your alarm is ringing please call us then put your alarm on mute until we can get there.


Why is there water bubbling out from under the lid of my septic tank?

This is because your septic tank has flooded due to overuse of water. Your septic tank should not flood over. If your septic tank is flooded, the alarm should be ringing. If the alarm is not ringing check to see if it is working, or if you have not forgotten to un-mute it.  If your alarm is ringing please call us then put your alarm on mute until we can get there.


Why is there no water coming out from my dripper line field?

This can mean the filter is blocked in the pump chamber. Please call us to arrange a filter clean.


Why do you have to dig up my tank lid?
We need easy access to service and repair septic tanks. We will need to dig up your tank lid if you have plants or buildings covering the lid. 


What areas do you service?

We cover Greater Waikato and surrounding areas, from Pukekohe to Taumarunui. Contact us today to see if we can service your area.


What products do you recommend that we use in our household?

We recommend using bio-degradable products for your septic tank system, as your septic system is a living ecosystem where bacteria do the work of digesting & treating your waste. Other products can kill the bacteria in the tanks causing bad bacteria that is very harmful and disrupts the septic tank system. This can be a very costly event. (See below question). We sell Ecostore bio-degradable products, email us today for a product list.


Why do we need to worry about the bacteria in our septic tank system?

Living bacteria (good) within the septic tanks break down and remove organic material in the septic tank to clean your waste-water to a quality that can be used for watering gardens etc.. You cannot use this water for drinking, cooking etc. 

These good bacteria die and become bad bacteria if you use non-biodegradable products in your household. Bad bacteria causes the septic tank to smell and not work as efficiently as it should.  For more information read our articles how a septic tank system works and maintaining your septic tank.